[valux-list] Oferta de empleo en Soporte de Red Hat

[Pablo Iranzo Gómez]

	Hola a todos
	
	Red Hat está buscando a personas para trabajar en soporte técnico, si
estás interesado, hacednos llegar vuestro CV en inglés.

	Tenéis la descripción de la oferta a continuación:

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Position Title: Associate Technical Support Engineer
Position Location: Red Hat, Farnborough, Hampshire, UK
Position availability: Immediate

Position Description:

	Your main responsibilities will include working in a
multicultural/multilingual technical team, dealing with support requests
from enterprise customers via the telephone and the Web. You will also
be responsible for maintaining a high level of customer satisfaction and
for keeping your technical and non-technical skills current by attending
courses and spending part of your time in personal development. Your
main duties will include:

	* gathering information for each issue
	* carrying out the necessary research
	* working with senior team members in order to transfer the problem to
them or in order to get advice on how to proceed further and provide
solutions to customers
	* incorporating your findings in Red Hat's Knowledge Base when
necessary

Technical skills:

	* basic Linux system administration experience at home, work or school
	* basic theoretical knowledge of networking, UNIX-like services and
concepts
	* basic application debugging skills
	* software development experience (programming and scripting languages)
not required but considered an advantage

Profile:

	* strong troubleshooting skills and a passion for problem solving and
investigation
	* customer focus and service orientation
	* ability to work well in a team
	* ability to multi-task, prioritise and work under pressure
	* ability to work in process-driven environments as well as in contexts
where consultation with colleagues, taking initiative and judgement
calls are necessary
	* ability to communicate courteously and effectively with customers,
third party vendors and Red Hat associates
	* contributions (not just development) to Open Source community and
projects considered an advantage

Preferred education:

	* IT degree or equivalent work experience
	* RHCE or equivalent not required but considered an advantage

Languages:

	* Fluent in written and spoken English
	* Written and spoken fluency in any of French, German, Italian, Spanish
considered an advantage


	---------------------------------------------------------

	Saludos
	Pablo

-- 

Pablo Iranzo Gómez (Pablo.Iranzo en redhat.com)
RHCE/Global Profesional Services Consultant Spain
Phone: +34 645 01 01 49 (CET/CEST)
GnuPG KeyID: 0xFAD3CF0D
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Dirección Comercial: C/Jose Bardasano Baos, 9, Edif. Gorbea 3, planta
3ºD, 28016 Madrid, Spain
Dirección Registrada: Red Hat S.L., C/ Velazquez 63, Madrid 28001, Spain
Inscrita en el Reg. Mercantil de Madrid – C.I.F. B82657941
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